Delete Your Account & Data

This page is for the Crahg app (published on Google Play and the App Store by Crahg). You can delete your account from inside the app, or request deletion here by email — you do not need the app installed to make a request.

Option 1: Request deletion by email

Send us an email from the address registered to your Crahg account. We use the sending address to confirm the request is yours, so no other verification is needed. You will not be asked to reinstall or open the app.

We acknowledge every request within 2 business days and complete the deletion within 30 days. We will confirm by email once your account and data have been removed.

Option 2: Delete your account in the app

If you still have the Crahg app installed, you can delete your account yourself:

1. Open the Crahg app and sign in to your account.
2. Tap your profile icon in the bottom-right corner of the home screen.
3. Tap the Settings icon (gear icon) in the top-right corner of your profile.
4. Scroll to the bottom and tap Delete Account.
5. Confirm when prompted. Your login and profile are removed immediately.

What gets deleted

Whichever route you use, deletion is permanent and irreversible. There is no grace period and no way to recover the account afterwards. We remove:

• Account credentials — your email address and login details
• Profile information — name, profile photo, and biography
• Gym passes stored in the app, and your favourited gyms and events
• Group memberships and any forms you have filled in through Crahg
• Activity in the app, such as likes and notification settings
• All other personal data associated with your account

What we keep

After deletion we retain only the following, none of which can be used to identify you or restore your account:

• Aggregated, anonymised analytics (for example, how many people used a feature) for up to 26 months.
• Records we are legally required to keep, or that we need for security or fraud prevention, for as long as that obligation lasts.
• Your deletion request email, so we can show the request was honoured, for up to 3 years.

For more information on how we handle your personal data, see our Privacy Policy.