Privacy Policy

1. Introduction

Welcome to Crahg ("we," "our," or "us"). We are committed to protecting your privacy and handling your personal information with care and transparency. This Privacy Policy explains how we collect, use, and protect your information when you visit our website at crahg.app or use our mobile application (collectively, our "Services").

By using our Services, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Contact Information

If you have any questions about this Privacy Policy, please contact us using the information above.

3. Information We Collect

3.1 Information You Provide Directly

• Email addresses when you sign up for our early access list or beta programme
• Contact information when you reach out to us
• Feature requests and feedback when you submit ideas or participate in surveys
• Beta testing feedback when you participate in our testing programmes

3.2 Information Collected Automatically

• Analytics data through cookies to understand how visitors use our website
• Device information such as browser type, operating system, and IP address
• Usage patterns including pages visited and time spent on our site

3.3 Information from Third Parties

We may receive information from third-party services we use, such as:

• Firebase for data storage and analytics
• Google Analytics for website usage statistics

4. How We Use Your Information

We use your personal information for the following specific purposes:

4.1 Primary Use - Keeping You Informed

Any email addresses or contact information we collect will be used solely for:

• Keeping potential users informed about our app development progress
• Sending updates about new features and release timelines
• Sharing relevant climbing community news and tips

4.2 Beta Programme Communications

For beta programme participants specifically:

• Reaching out about opportunities to test new app features
• Collecting feedback on app performance and usability
• Providing technical support during testing phases
• Coordinating testing schedules and requirements

4.3 Website Improvement

• Analyzing website usage to improve user experience
• Understanding which features are most interesting to visitors
• Optimizing our website performance and content

4.4 Legal and Safety

• Complying with applicable laws and regulations
• Protecting our rights and the rights of our users
• Preventing fraud or misuse of our Services

5. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following limited circumstances:

5.1 Service Providers

We may share information with trusted third-party service providers who help us operate our Services, including:

• Firebase/Google Cloud for data storage and analytics
• Email service providers for sending updates and communications

These providers are contractually bound to protect your information and use it only for the services they provide to us.

5.2 Legal Requirements

We may disclose your information if required by law, court order, or government request, or if we believe disclosure is necessary to:

• Comply with legal obligations
• Protect our rights or property
• Ensure user safety
• Investigate potential violations of our terms

5.3 Business Transfers

In the event of a merger, acquisition, or sale of our business, your information may be transferred to the new owner, subject to the same privacy protections.

6. Cookies and Tracking Technologies

6.1 What We Use

Our website uses analytical cookies to understand how people are using our site. We use:

• Google Analytics to track website usage and performance
• Firebase Analytics for app-related analytics
• Essential cookies necessary for website functionality

6.2 Your Choices

You can control cookies through your browser settings. However, disabling cookies may affect your experience on our website.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure data transmission using encryption
• Regular security assessments
• Limited access to personal information on a need-to-know basis
• Secure storage with Firebase/Google Cloud infrastructure

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

8. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy:

• Email list subscribers: Until you unsubscribe or request deletion
• Beta testers: For the duration of the testing period plus 1 year for feedback analysis
• Analytics data: Aggregated and anonymized for up to 26 months
• Contact inquiries: For up to 3 years to maintain support history

9. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

9.1 Access and Correction

• Request access to the personal information we hold about you
• Request correction of inaccurate or incomplete information

9.2 Deletion and Portability

• Request deletion of your personal information
• Request a copy of your information in a portable format

9.3 Communication Preferences

• Unsubscribe from our email communications at any time
• Opt out of non-essential communications

9.4 California Residents (CCPA/CPRA)

If you are a California resident, you have additional rights including:

• The right to know what personal information we collect and how it's used
• The right to delete your personal information
• The right to opt out of the sale of personal information (Note: We do not sell personal information)

To exercise these rights, contact us at hello@crahg.app.

10. Children's Privacy

Our Services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the new Privacy Policy on our website
• Sending an email notification if you're on our mailing list
• Updating the "Last Updated" date at the top of this policy

We encourage you to review this Privacy Policy periodically for any changes.

13. Legal Basis for Processing (GDPR)

If you are located in the European Economic Area, our legal basis for collecting and using your personal information depends on the specific information and context:

• Consent: For email communications and beta programme participation
• Legitimate interests: For website analytics and improvement
• Legal obligations: For compliance with applicable laws

You have the right to withdraw consent at any time where we rely on consent as the legal basis.

14. Do Not Sell My Personal Information

We do not sell, rent, or trade your personal information to third parties for monetary consideration. If our practices change, we will update this policy and provide you with opt-out rights as required by law.

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This Privacy Policy was last updated on 21/07/2025. If you have any questions or concerns about this Privacy Policy, please contact us at hello@crahg.app.